Refund Policy

Fairmont Menswear – Return & Refund Policy

At Fairmont Menswear, we want every purchase to meet your expectations. If something isn’t quite right, we’re committed to providing a simple and fair return process to make things right.

1. Eligibility for a Return or Refund

You may request a return or refund within 30 calendar days of receiving your order if:

  • You contact us within the return window.

  • The item is unused, in its original packaging, and in resalable condition.

  • The item arrived damaged, defective, or incorrect.

2. Non-Refundable Items

For hygiene and customization reasons, we cannot accept returns for the following:

  • Personalized or custom-made products

  • Used, worn, or damaged items caused by improper handling or misuse

  • Clearance, final sale, or heavily discounted products

3. How to Request a Return

To initiate a return, please contact our customer support team with the following details:

  • Your order number

  • A brief description of the issue

  • Photos of the item and packaging (if applicable)

Our team will review your request promptly and provide detailed return instructions if your case qualifies.

4. Return & Refund Process

Review & Approval
Your request will be reviewed by our support team. We may ask for additional information or documentation.

Return Instructions
If approved, you will receive the return address and shipping details.
Return shipping costs are the customer’s responsibility unless the product is faulty or was sent in error.

Refund Issuance
Once your return is received and inspected, a refund will be processed to your original payment method (Authorize.net, Shopify Payments, PayPal, Stripe, or credit/debit card).
Refunds may take 5–7 business days to appear, depending on your payment provider.

5. Important Notes

  • Returned items must be unused, undamaged, and in their original packaging.

  • Shipping costs are non-refundable unless the item was faulty or incorrectly shipped.

  • Returns that do not meet these requirements may be rejected.

  • Repeated or excessive return requests may result in account review or order restrictions.

  • We recommend using a tracked shipping method when sending items back to ensure safe delivery.

6. Contact Us

If you have any questions about your return or need assistance, please reach out to us through our Contact page or by email.
Our support team is always happy to help ensure your experience with Fairmont Menswear is positive and reliable.