Terms & Conditions

Fairmont Menswear – Terms & Conditions

Welcome to Fairmont Menswear! By accessing our website or placing an order, you agree to these Terms & Conditions. Please review them carefully before completing any purchase.

1. Definitions

Cooling-off Period: 14 days during which you may cancel your order without giving a reason.
Consumer: A natural person purchasing for personal, non-commercial use.
Distance Contract: A contract concluded online or via remote communication.
Durable Medium: A format (e.g., email) that allows information to be stored unchanged for future reference.
Right of Withdrawal: The right to cancel within 14 days of receiving your delivery.

2. Applicability

These Terms apply to all orders placed on the Fairmont Menswear website.
By purchasing, you acknowledge and accept these Terms. In cases of conflict, the version most favorable to the consumer shall prevail.

3. Company Information

Business Name: DOBRI SOLU LTD
Registered Address: 45 KING WILLIAM STREET, LONDON, UNITED KINGDOM EC4R 9AN
Company Registration Number: 16683819
Email: support@fairmont-menswear.com

4. Our Offer

Fairmont Menswear ensures that:

  • All product descriptions and images are accurate and up to date.

  • Prices are transparent and include applicable taxes and shipping fees.

  • Offers are subject to stock availability and may change without prior notice.

5. Order Process

A binding contract is established once your payment has been successfully processed.
You will receive an order confirmation via email.
All payments are securely handled through our private partners.
We reserve the right to cancel or refuse any order in cases of stock unavailability, suspected fraud, pricing errors, or system malfunction.

6. Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving your order.
To exercise this right, contact us via email and return the item(s) unused and in their original packaging.
Refunds will be processed within 14 days after the returned goods are received and inspected.

7. Returns & Refunds

Return shipping costs are the customer’s responsibility, except in cases of damaged or incorrect items.
Returned products must be unused, unworn, and in their original condition and packaging.
Refunds are issued to the original payment method used for purchase (Authorize.net, Shopify Payments, PayPal, etc.).

8. Pricing

All prices are listed in EUR. and include applicable taxes.
We reserve the right to correct any pricing or display errors at any time without prior notice.
International customers are responsible for any customs duties, import fees, or local taxes.

9. Product Quality & Warranty

All Fairmont Menswear products are crafted and inspected to meet high quality standards.
Warranty coverage applies only to manufacturing defects and not to issues resulting from normal wear, misuse, or improper care.
Any product defect must be reported within 14 days of delivery.

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.
We aim to deliver within 30 days, unless otherwise stated at the time of purchase.
If delivery is delayed, we will notify you promptly.
If delivery exceeds 30 days, you may cancel your order for a full refund.
If a product becomes unavailable, we may offer a similar alternative or issue a refund.

11. Payments

Full payment is required at the time of purchase.
We accept major credit/debit cards, and local options
All transactions are processed securely through PCI-DSS compliant systems.
Any discrepancies or issues with payment must be reported immediately.
Fairmont Menswear does not store full payment card details.

12. Complaints & Support

If you experience an issue with your order, please contact us within 7 days of discovery.
We will respond within 14 days.
Valid complaints may result in a refund, replacement, or repair at our discretion.

13. Dispute Resolution

We aim to resolve all concerns fairly and efficiently.
If a resolution cannot be reached, disputes may be referred to an independent mediator or the appropriate consumer protection authority.
For EU customers, online dispute resolution is available via: https://ec.europa.eu/consumers/odr

14. Force Majeure

Fairmont Menswear shall not be held liable for delays or failure to fulfill obligations due to events beyond our control, including but not limited to natural disasters, strikes, logistics disruptions, or system failures.

15. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom, unless mandatory consumer protection laws in your country provide stronger rights.

16. Changes to Terms

We may update these Terms & Conditions periodically to reflect changes in legal, operational, or business requirements.
The most current version will always be published on our website. Please review them before placing any new orders.